Notice to ASUS North America Consumers
Dear ASUS Valued Customer,
Welcome to ASUS Support! We encourage you to try our MyASUS app which is a great way to get instant support at your fingertips. You can search our knowledge base, download product updates, review your warranty options, and if needed connect with ASUS support. If you would like to try the app visit MyASUS app.
Thank you!
Press & Media Relations Inquiries Only
To connect with our Marketing office Please visit here
By sending an email to ASUS, you agree that ASUS may collect your email address, name of email account and other information included in your email to ASUS to fulfill your request for customer support and/or service, and also agree to the “ ASUS Privacy Policy"
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By sending an email to ASUS, you agree that ASUS may collect your email address, name of email account and other information included in your email to ASUS to fulfill your request for customer support and/or service, and also agree to the “ ASUS Privacy Policy"
Self-Service Quick Links
| Consumer System Product Warranty Support | ||||
| Notebook, Desktop PC, All-in-One PC, Multimedia, Eee Box, ZenFone, Chromebox, Wearable, Internet of Things, ZenPad | ||||
| Language | Self Service Link | Chat | Service Hotline | Hours* |
| English | Click here to Chat |
1-888-678-3688 or 1-571-223-4431 |
Monday - Friday, 6AM - 9PM PST Saturday - Sunday, 6AM - 5PM PST |
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Canadian French (Soutien en Français) |
Click here to Chat |
1-888-616-2787 or 1-517-803-2008 |
Monday - Friday, 6AM - 3PM PST | |
|
Spanish (Apoyo Español) |
Not Available |
1-888-678-3688 Option 9 or 1-571-223-4431 Option 9 |
Monday - Friday, 6AM - 6PM PST | |
| Consumer Open Platform Component and ProArt Warranty Support | ||||
| Motherboard, Optical Storage, Server, Graphic Card, Networking, LCD Monitors, Audio Cards, Projectors | ||||
| Language | Self Service Link | Chat | Service Hotline | Hours* |
| English |
1-812-282-2787 or 1-571-918-6030 |
Monday - Friday, 6AM - 9PM PST Saturday - Sunday, 6AM - 5PM PST |
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| English |
Z690 Motherboard Hotline |
Not Available |
1-888-363-1885 or 1-970-549-3330 |
Monday - Friday, 6AM - 9PM PST Saturday - Sunday, 6AM - 5PM PST |
|
Canadian French (Soutien en Français) |
Click here to Chat |
1-905-370-2787 or 1-571-223-4423 |
Monday - Friday, 6AM - 3PM PST | |
| ASUS Online Store Support | |||||
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Exclusive customer support for ASUS Online Store direct purchases only By sending an email to ASUS, you agree that ASUS may collect your email address, name of email account and other information included in your email to ASUS to fulfill your request for customer support and/or service, and also agree to the “ ASUS Privacy Policy" |
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| Location | ASUS Official Store | Chat | Store Hotline | Hours* | |
| United States | Click here to Chat |
1-855-755-2787 or 1-571-918-6022 |
onlineservice@asus.com |
Monday - Friday 6AM - 6PM PST |
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|
Canada |
Canada Online Store https://ca-estore.asus.com/ |
Not Available |
1-855-755-2787 or 1-571-918-6022 |
onlineservice@asus.com |
Monday - Friday 6AM - 6PM PST |
| Canada |
Canada Warranty Extension Package Sales https://ca-estore.asus.com/ |
Not Available |
Not Available | WEP_CA@asus.com |
Monday - Friday 6AM - 3PM PST |
| Quotation Support and Mail in Rebate Support | |||||
| Location | Scope | Chat | Store Hotline | Self Service Link | Hours |
| US and Canada |
Quotation support |
1-855-714-0471 | https://www.asus.com/us/support/ |
Monday - Friday |
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|
US |
Mail in rebate support |
Not Available | https://asusmir.com/#!/Contact-Us |
Monday - Friday |
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| B2B Commercial and Education Client Warranty Support (Non-Consumer Support) | |||||
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Exclusive Commercial Client Support for United States and Canada accounts only By sending an email to ASUS, you agree that ASUS may collect your email address, name of email account and other information included in your email to ASUS to fulfill your request for customer support and/or service, and also agree to the “ ASUS Privacy Policy" |
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| Location | Commercial Self-Service Portal | Chat | Commercial Service Hotline | Commercial Service Email | Hours of Operation* |
| United States |
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1-888-606-2787 or 1-469-498-5855 |
B2B/Commercial: B2B_HELP@asus.com K-12 Education: EDU_HELP@asus.com |
Monday - Friday 5AM - 5PM PST |
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Canada |
https://www.commercialsupport.asus.com/ | Not Available | 1-844-810-5406 | B2B_CA@asus.com |
Monday - Friday 9AM - 6PM EST |
Commercial Product Volume Purchase and Pricing Inquiries (Sales Inquiries Only)
For Volume Purchase Inquiries of AIO PC, Desktop, Notebook, and Phone, contact:
By sending an email to ASUS, you agree that ASUS may collect your email address, name of email account and other information included in your email to ASUS to fulfill your request for customer support and/or service, and also agree to the “ ASUS Privacy Policy"
For Volume Purchase Inquiries of Mini PC, Server, Monitor, Networking and Projector, contact:
By sending an email to ASUS, you agree that ASUS may collect your email address, name of email account and other information included in your email to ASUS to fulfill your request for customer support and/or service, and also agree to the “ASUS Privacy Policy"
Updated 09/2022