[Windows 11] Inability to Use PIN, Facial, or Fingerprint Recognition (Windows Hello) After Upgrading to Windows 11

Upon upgrading your PC to Windows 11, you may encounter a notification stating, 'You must add a password before you can use this sign-in option,' in relation to the PIN, Facial, or Fingerprint recognition (Windows Hello) feature under Sign-in options. For detailed instructions, please refer to this article.

 

Windows 11 now requires users to sign in to Windows Hello using a Microsoft account on the device to enhance security. Therefore, you will need to transition from a local account to your Microsoft account in order to utilize other sign-in options.

  1. Click the [Start] icon①, then select [Settings]②.
  2. In Settings, select [Accounts]③, then select [Your info]④.
  3. In the Account settings, click [Sign in with a Microsoft account instead]⑤.
  4. Once you have signed in with your Microsoft account, please navigate back to the sign-in options, where the additional sign-in options will become available.