Notice of the Change of ASUS Notebook International Warranty Coverage – Mexico

Last Update : 2020/08/12

Mexico will be removed from ASUS Notebook International Warranty Coverage List for the sake of service quality, and it will take effect on 2020/9/1 (Effective Date), which means that ASUS will only provide local warranty in Mexico after Effective Date. This change of ASUS Notebook International Warranty Coverage does not affect or reduce an end-customer’s statutory rights under any applicable laws.

The local warranty service in Mexico will not be retroactive. It is determined by the purchase date of ASUS product. The purchase date can be found on the invoice, receipt or other sales documentation of ASUS products. If the date of purchase is not applicable, the start of the warranty period will be on the date the Product was first activated by an end-customer recorded by ASUS ("Date of Activation"). If Date of Activation cannot be applied or proof of purchase cannot be provided, the manufacture date as recorded by ASUS will be deemed to be the start of the warranty period.

For example, if you purchased ASUS product in U.S. on 2020/09/02, then moved to Mexico and would like to request for repair service in Mexico, since Mexico are not within coverage countries of ASUS Notebook International Warranty from the Effective Date anymore, such ASUS product is not eligible for repair service in Mexico.