Interruption in Router Product Connectivity and Urgent Mitigation Measures

2023/05/18

During routine security maintenance, our technical team discovered an error in the configuration of our server settings file, which could potentially cause an interruption in network connectivity on part of the routers.

Our technical team has urgently addressed the server issue and impacted routers should return to normal operation. If your device was affected, we recommend the following:

  1. Manually reboot your router
  2. If rebooting does not resolve the issue, please save the settings file, perform a hard reset (factory default), and then re-upload the settings file (follow the directions in the https://www.asus.com/support/FAQ/1050464)
  3. If you cannot access the user interface to save settings or perform a reset, you can press the RESET button for about 5-10 seconds until the power LED indicator on the router starts to blink, which means the reset is completed. https://www.asus.com/support/FAQ/1000925/#m2


If there are any further developments around this issue, we will immediately update our users.

We deeply apologize for any inconvenience this incident may have caused and are committed to preventing such an incident from happening again.

For any further inquiries about your ASUS router, please contact our customer service for support.

Hotline Support Site
Headquarters (Taiwan) 0800-093-456 ASUS
ROG
USA 1-812-282-2787
1-571-918-6030		 ASUS
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Canada EN: 1-812-282-2787
FR: 1-905-370-2787		 EN: ASUS ROG
FR: ASUS ROG
UK 44-1442265548 ASUS
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Germany 49-(0) 2102-5789555 ASUS
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France 0033-170949400 ASUS
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Australia 1300-2787-88 ASUS
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Thank you for your understanding and thank you for choosing ASUS.