[Graphic Card] Customer Induced Damage (CID) criteria | Official Support

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[Graphic Card] Customer Induced Damage (CID) criteria

ASUS does not warrant uninterrupted or error-free operation of this Product. The warranty only covers technical hardware issues during the Warranty Period and in normal use conditions. If damage is caused by the following factors, warranty service will not be provided:
For more warranty information, please refer to the ASUS Product Warranty Card: Product Warranty Information.

Note: ASUS authorized service centers may offer chargeable services for replacing CID (Customer Induced Damage) parts, where both parts and labor will be charged. For more information, please contact an ASUS authorized service center.

Note: The list below is not exhaustive, and the example images are for illustrative purposes only and are for reference only. For more information, please contact an ASUS authorized service center.

Printed Circuit Board (PCB) and components

Printed Circuit Board (PCB) Trace Scratched

Damage to components on the Printed Circuit Board (PCB), including misalignment or incorrect parts, detachment, or absence

Oxidation on the Printed Circuit Board (PCB) /Component

Liquid intrusion and water stains on the Printed Circuit Board (PCB)

Colliding or missing to components on the Printed Circuit Board (PCB)

Cracks or damage to the Printed Circuit Board (PCB)

Cracks or damage to the Gold finger

Components damaged or missing

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