DOA Policy

ASUS DOA (Dead on Arrival) or 7-Days Replacement Warranty policy is granted by ASUSTek Computer Inc. for any ASUS notebook purchased from Bangladesh region. This warranty applies for 7 working days from the date of purchase of the device from ASUS Authorized shops in Bangladesh. Any refurbished, manufacturing second or imported laptops manufactured for other regions will not be covered under this 7-days replacement warranty.

Customer will be eligible for a replacement (new) unit of the same laptop under the below terms and conditions:

• 7-days replacement warranty (DOA) is applicable only for hardware faults found under standard working conditions. This will not be applicable for any software issue found.
• For software related issues found within 7-days from purchase will be solved from official service centers under regular service coverage.
• 7-days replacement warranty (DOA) will not be applicable for any physical damage done intentionally or unintentionally.
• The provided accessories with the device (Cable/Adapter/Mouse etc.) will not be covered under this DOA policy.
• 7-days replacement warranty (DOA) will only be applicable if any problem found and returned the device by customer to the purchase point within 7 working days from purchase date mentioned in invoice.
• If the customer can’t show a valid invoice (or any proof of purchase), ASUS will count the purchase date from the date of device activation.

How to avail replacement unit:

• Customer needs to return the device with the original invoice (proof of purchase) to the purchase point (authorized dealer shop/ASUS Exclusive Store) to claim replacement warranty.
• After the customer returns the device ASUS authorized service center will receive the device and create service claim. ASUS service team (TSD/RSM/SM) will approve the service claim if it matches all criteria for replacement warranty.
• 7-days replacement warranty claim (DOA) application will be approved within 3 working days.
• Customer will receive mail confirmation, his/her replacement application once being approved.
• A DOA certificate (online copy) will be sent to both customer and dealer separately.
• Customer will collect the new replacement device from the point of purchase (authorized dealer shop/ASUS Exclusive Store) showing the DOA certificate.
• Customer must return the original packaging with all accessories and documents with previous device while availing the new replacement device.