1. Purchase an eligible laptop
   

   See the list of laptops eligible for the ExpertCare Guarantee here.

2. Register your laptop
   

   Register your laptop after purchase at https://account.asus.com/loginform.

3. Claim a refund
   

   Following the repair of your laptop, submit your claim below.
   
   Claim your refund

Terms and Conditions

• 1. Pursuant to these Terms & Conditions of the ExpertCare Guarantee program (“Offer”), a participant (“Owner”) who purchases an eligible product (“Product”) as defined in clause 6 below, may claim a reimbursement of $500 AUD (amount which includes all applicable taxes such as GST) if the product is repaired within 1 calendar year of purchase, following a technical failure, as determined by ASUS in its sole absolute discretion, covered by ASUS standard warranty.
• 2. Any Product purchased by Education institutions or for Education-related usage environments, including but not limited to, students, educators and Bring Your Own Device (BYOD) programs, are excluded from this Offer.
• 3. This Offer is valid for Products purchased between October 1, 2024, to December 31, 2025 (the "Offer Period") in Australia. For the avoidance of doubt, the date of purchase shall be determined by the date of payment for the Product. The eligible Products are:
1. P5405CSA-NZ0242X
2. P1403CVA-S60485X
3. P1403CVA-S60487X
4. P1503CVA-S70510X
5. P1503CVA-S70505X
• 4. The Offer provider is ASUS Australia Pty Limited.
• 5. The Offer applies to new (that is, not refurbished, ex-display or pre-owned) ASUS ExpertBook P series notebooks, manufactured from 2024 as listed in clause 3. ASUS has the right to change the Product list at any time without prior notice.
• 6. The Offer is open to individual residents in Australia over the age of 18, and to businesses with a valid and active ABN number.
• 7. Only 1 reimbursement claim can be made per Product serial number.
• 8. The product must be registered upon purchase at: https://account.asus.com/loginform
• 9. A reimbursement claim must be submitted at: https://www.asus.com/au/content/expertcareguarantee/ which includes the completion of a claim form that will require the uploading of:
1. 1). Proof of purchase provided by an authorised ASUS reseller or dealer, clearly showing the Product name and model, date of purchase and amount paid
2. 2). Clear photo of the serial number as shown on the bottom of the Product
3. 3). The RMA number issued to the Owner by an authorised ASUS Customer Service Centre
• 10. A reimbursement claim must be submitted within 30 calendar days of the owner receiving an RMA number from an authorised ASUS Customer Service Centre.
• 11. If the proof of purchase and/or the serial number are not included in the reimbursement claim, the Owner will be informed via the email address provided during registration and given 7 calendar days to provide the missing information. If the required information is not provided (to ASUS’ satisfaction) at the expiry of such period, the reimbursement claim will be rejected.
• 12. As emails may sometimes be treated as spam by email/internet service providers, it shall be the Owner’s sole responsibility to check for communication from ASUS. ASUS shall not be in any way held liable for any circumstances (and all losses/damages/expenses etc arising from or in connection with such circumstances) where the Owner (or his nominee) does not receive or check for communication from ASUS even though ASUS has sent out such communication.
• 13. A registration and/or claim may only be submitted by the Owner or person nominated on the proof of purchase, and shall not be submitted by any other third party on behalf of the Owner. Any such claims will be rejected.
• 14. In the event of a technical failure, the Owner must first contact an authorised ASUS Customer Service Centre to report the failure and arrange for the repair:
1. By phone: https://www.asus.com/au/support/callus/
2. By email: https://www.asus.com/support/Product/ContactUs/Services/questionform
• 15. Following the repair of the Product and issue of the RMA number by an authorised ASUS Customer Service Centre, the Owner must submit their claim as per clauses 8-10 above. The Product must have undergone a repair by an authorised ASUS Customer Service Centre in order for the claim to be valid.
• 16. If a technical fault occurs within 30 calendar days of purchase, it will be classified as Defective on Arrival (“DOA”) and will not be eligible for reimbursement. The Owner should contact their place of purchase (e.g. authorised ASUS reseller or dealer) to for the relevant remedy. 
• 17. A failure executed under warranty and where the failure has been resolved with a software intervention (e.g. installation, repair or upgrading of drivers, software or Operating System) or other non-hardware related solutions, will not be eligible for reimbursement. 
• 18. A failure arising as a result of physical damage is excluded from this Offer.
• 19. The warranty provided herein is issued by ASUS and is strictly non-transferable to any subsequent owner of the Product. This warranty is supplemental to, and does not in any way diminish or affect, the Owner's rights under Australian consumer and/or statutory laws.
• 20. A claim that is approved will be paid to the Owner in the form of a digital VISA Gift Card, or any other form of digital gift card, wallet or credits as ASUS may from time to time in its sole discretion determine, (“Gift Card”) sent to the email provided during Product registration. Owners should allow up to 90 calendar days to receive their Gift Card, following confirmation of claim approval by ASUS. The receipt of the Gift Card shall be subject to clause 12 and, for the avoidance of doubt, ASUS shall not be in any way held liable for any loss/damage/expense etc arising from or in connection with the failure to check for or receive the Gift Card even though such Gift Card has been sent out from ASUS.
• 21. A claim submitted after March 31, 2026, will not be accepted.
• 22. All correspondence concerning a product repair and/or reimbursement claim is to be made pursuant to the correspondence methods under clause 14.