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4A Guarantee
Assured Quality
US Military Grade Certified (Selected Models Only)
Experience unrivalled quality and durability with our US military-grade certified laptops, backed by our expert after-sales service technicians, for all your support needs.
Always-on Support
Reliable Support Channels
Get the help you need, when you need it, through our multiple support channels. Contact us via call, email, or chat for prompt professional assistance. We are available Monday through Friday between 9 am and 6 pm AEST.
All-around Coverage
12 month international warranty & Pickup Service
Enjoy peace of mind with our 12 month international warranty, which ensures your laptop is protected worldwide. Additionally, take advantage of our pickup service for collection, repair, and return, which ensures comprehensive support anywhere.
Added-value Experience
MyASUS: Simple Click, Premium Support
Enhance your experience with MyASUS, your all-in-one portal for system maintenance, software updates, performance optimisation, and after-sales support. Enjoy exclusive offers and popular apps to enrich your digital life. ASUS Perfect Warranty protects your laptop from accidental drops, spills, and shocks.
Register your products to receive the ASUS Perfect Warranty!
ASUS Perfect Warranty
We understand the importance of having peace of mind when protecting your investment. That's why we're pleased to offer a 12 month international warranty and ASUS Perfect Warranty with your ASUS laptops, where peace of mind comes standard. These warranties protect your investment from unexpected moments, such as accidental spills, drops or shock damage.
Accidental Drops
Liquid Damage
Electrical Surges
Additional Protection Service
What is ASUS Perfect Warranty?
ASUS Perfect Warranty (APW) is an additional protection service for ASUS products*. It provides coverage for specific types of customer-induced damage, such as accidental drops, falls, collisions, liquid damage, and electrical surges, not covered under the ASUS manufacturer's warranty. APW also includes a Global Warranty.
Laptops
ASUS products* eligible for ASUS Perfect Warranty coverage will enjoy one-time accidental damage insurance starting from the date of purchase. ASUS will cover 100% of the repair cost for ONE claim under this program within the first year.
Inclusions
Accidental drops,
falls, collisions, liquid damage, and electrical surges.
Exclusions
Theft, loss, and natural damage, including but not limited to rain, fire, flood, or any intentional damage.
| 2 Years | Perfect Warranty (Local Accidental Damage Protection) | 20% Part Cost + 100% Labor Charges | 1st Year of 2 Years Warranty | 1 |
| International Warranty | Perfect Warranty (Local Accidental Damage Protection) | ||
|
Cost for Customer Induced Damage |
Period | Repair Frequency | |
| 1 Years | 0% Part Cost | 1 year from date of purchase. | 1 |
How to receive ASUS Perfect Warranty?
Complete product registration within three months of purchase to enjoy the ASUS Perfect Warranty. In the first year, ASUS will cover 100% of the repair cost for one (1) incident of accidental damage to ASUS Consumer Laptops and Gaming Laptops.
ASUS offers one year of ASUS Perfect Warranty (complimentary accidental damage protection) on your ASUS products* so that we have you covered when accidents happen.
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Register your products
Within three months of purchase.
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Enjoy peace of mind
With ASUS Perfect Warranty!
- Product lines covered by ASUS Perfect Warranty: ASUS Consumer Laptops and Gaming Laptops purchased from authorised ASUS resellers in Australia and New Zealand only starting July 1, 2024.
- Service and warranty coverage may vary depending on region and country.
- All specifications are subject to change without notice.
- Please check with your supplier for exact offers. Products may not be available in all markets.
How to register your ASUS products: Click here
Registered NowNotice
1. The APW promotion only applies to purchases and repairs within Australia and New Zealand.
2. Under the ASUS Perfect Warranty Program, ASUS will cover 100% of the first-year repair cost. This offer can be claimed only ONCE and cannot be combined with other promotions.
3. If any questions, please visit the ASUS support site www.asus.com/au/support. ASUS reserves the right to approve, change, modify, or cancel the content of this promotion.
4.Before registering your ASUS product, please confirm that the warranty start date aligns with the requirements of the promotional activity. To avoid any potential issues with warranty redemption, refer to the following link https://www.asus.com/au/support/faq/1041323/ to update your device’s warranty start date if necessary.
5. When registering as an ASUS member, please ensure that you select the same country where you purchased the device. If you have selected a different country or have previously registered as an ASUS member, please visit ASUS Member Portal (https://account.asus.com/au/info.aspx) > Account Settings > Personal Profile to verify or update the "Region" to match the country of purchase before registering your product. Failing to do so may result in unsuccessful warranty redemption.
5. If your device is eligible for this campaign, you will receive a notification email.
ASUS Warranty Terms & Conditions
For more information on our Warranty Terms and Conditions for Australia and New Zealand, please visit this For more information, please visit: www.asus.com/au/support/article/1057
ASUS Perfect Warranty Terms & Conditions
Accidents happen. ASUS Perfect Warranty helps you reduce potential repair or replacement costs due to unfortunate mishaps during regular device use.
- ASUS Perfect Warranty covers accidental damage from regular use, such as drops, falls, other collisions, liquid damage, and electrical surges.
- The service excludes theft, loss, and natural damage, including, but not limited to, rain, fire, flood, and intentional damages.
- In this Service Package, the Customer is eligible for ONE (1) service claim during the coverage period. The start date for this Service Package will be the Date of Purchase of the ASUS product.
- The total cost of repair services provided for this Service Package will not exceed the Product's original value.
- All components or products repaired or replaced by ASUS or ASUS authorised representatives will be under warranty for the remaining product warranty period or at least three 3 (three) months.
- Filing a claim requires ASUS to validate and approve it. To claim this Service Package, you must explain where and when the accident occurred and a detailed description. Provide this information or requested documentation to avoid claim rejection.
- Local laws shall prevail according to applicable regulations. If you have any questions, please consult your ASUS Official or ASUS local authorised retailer (where you purchased the service). The service may be terminated immediately.
- The contents and availability of ASUS Perfect Warranty may vary by country and device eligibility.
Frequently Asked Questions
What is the durability standard for ASUS laptops?
ASUS laptops (selected models) are US Military Grade Certified for unrivalled quality and durability. For more information, please visit: www.asus.com/content/asus-military-grade-durability.
How does MyASUS enhance my user experience?
MyASUS offers system maintenance, software updates, performance optimisation, aftersales support, and exclusive offers in an all-in-one portal. For more information, please visit: www.asus.com/au/support/faq/1050467.
What warranty coverage does ASUS provide?
ASUS provides a 12 month international warranty and a convenient pickup service for collection, repair, and return. For more information, please visit: www.asus.com/au/support/article/1057.
How can I get support for my ASUS device?
You can contact ASUS support via call, email, or chat. They are available Monday through Friday between 9 am and 6 pm AEST. For more information, please visit: www.asus.com/au/support.
What is ASUS Premium Care?
ASUS Premium Care offers extended service options that provide maximum protection and minimise downtime beyond the standard Warranty. For more information, please visit: www.asus.com/au/support/premium_care.
What diagnostic features does MyASUS provide?
MyASUS performs hardware and software scans, offering suggestions to resolve common PC issues. For more information, please visit: www.asus.com/au/support/faq/1050467.
How does the ASUS Pickup and Return service work?
ASUS arranges collection, repair, and return of your device through a courier service, ensuring minimal hassle. For more information, please visit: www.asus.com/au/support.
What is included in the ASUS Global Warranty?
ASUS's 12 month international warranty covers your device in covered countries, ensuring support and service internationally. For more information, please visit: www.asus.com/au/support/article/1057.
How do I create an Online RMA request?
Submit your device's serial number, proof of purchase, and issue details, and you will receive an RMA number for repair arrangements. For more information, please visit: rma.asus.com/au.
What is the expected lifecycle of an ASUS battery?
Under normal usage and conditions, ASUS Li-ion batteries typically last 300-500 cycles, decreasing capacity over time. For more information, please visit: www.asus.com/au/support/article/604.
How to find my product Serial Number?
Finding your Serial Number (SN) is easy! You can check the sticker on the original packaging box for the SN and Check Number (CN). The warranty card that came with your product also has the SN printed on it. Alternatively, you can locate the ASUS sticker on the product that displays the SN. If you're comfortable navigating your computer's startup process, pressing F2 during bootup will take you to the BIOS, where you can find the SN. www.asus.com/au/support/article/566.
What damages are covered by ASUS Perfect Warranty?
Our ASUS Perfect Warranty program was created to help protect you against damages such as liquid damage, electrical surges, accidental drops, falls and other collisions. Subject to verification by ASUS. Perfect Warranty does NOT apply to the following exclusions: Damage to the product caused by war, terrorism, fire, natural disaster, intentional abuse, neglect or improper maintenance, use under abnormal conditions, obsolescence, rust, change in colour, texture or finish, wear and tear, gradual deterioration: fraud, theft, unexplained disappearance or willful act.
Is my product eligible for ASUS Perfect Warranty?
This protection program applies only to brand-new ASUS consumer and ROG laptops sold within Austalia and New Zealand authorised ASUS resellers. Please check the ASUS Perfect Warranty Terms & Conditions for further clarification. The product is eligible for the ASUS Perfect Warranty for one year from the Date of Purchase. You must register your product within 90 days of the Date of Purchase. To register, use MyASUS on your product, or visit: account.asus.com
When does ASUS Perfect Warranty coverage begin, and how long does it last?
Your ASUS Perfect Warranty coverage lasts one year from the Date of Purchase of your laptop. For the ASUS Perfect Warranty to be valid, your laptop must be registered within 90 days of the Date of Purchase. The ASUS Perfect Warranty can only be claimed once for each product.
If I wanted to extend my warranty, where can I purchase ASUS Premium Care for my ASUS products?
ASUS Premium Care can only be purchased in the country where you originally purchased your brand-new ASUS Product. For more information, visit au.store.asus.com/purchase/seriesnum.
How many claims can I file through ASUS Perfect Warranty?
Once the ASUS Perfect Warranty has been activated, there is a limit of only ONE (1) claim per registered Serial Number. The cover is valid for one year from the Date of Purchase of your ASUS product. ASUS performs Serial Number validation after you complete the product registration process.
How do I file a claim for ASUS Perfect Warranty?
Register your products via the ASUS Member portal, MyASUS, Armoury Crate, Perfect Warranty page, or any other ASUS product registration portal. Once the product registration is confirmed, the ASUS Perfect Warranty coverage will activate for one year from the Date of Purchase. For more information on your warranty status, please visit: www.asus.com/au/support/warranty-status-inquiry.
- Product lines covered by ASUS Perfect Warranty: ASUS Consumer Laptops and Gaming Laptops purchased from authorised ASUS resellers in Australia and New Zealand only starting July 1, 2024.
- Service and warranty coverage may vary depending on region and country.
- It's important to note that all specifications are subject to change without notice. That ensures that you are aware of the potential for updates or modifications.
- Please check with your supplier for exact offers. Products may not be available in all markets.
More ASUS Warranty Services
Experience Top Notch Service
Services We Offer
Check Repair Status
To check the repair status of your laptop, you should contact the manufacturer or the repair center that is handling the repairs.
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Register your product
Helps you keep track of your purchases and orders, allowing you to create an account to see a history of your purchases.
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Warranty Lookup
To find a warranty upgrade for your product, check with the manufacturer for extended warranty plans.
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Drivers & Diagnostics
Update drivers and automatically detect common hardware issues to ensure that your computer is running smoothly and without any issues.
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