Warranty Terms

Last Update : 2021/02/09

General Terms:

This warranty applies for the period defined on the Product (“Warranty Period”). For example: 24M means 24 months, and 36M means 36 months from the date the Product was first purchased by an end-customer (“Date Of Purchase”). If proof of purchase cannot be provided or not proper invoice then the manufacture date as recorded by ASUS will be deemed to be the start of Warranty Period. Please keep the original purchase invoice and warranty card for future service requests.

ASUS warrants the Product to be free from defects in workmanship and materials for the Warranty Period. The Warranty does not cover bundled accessories, which were delivered together with the Product such as: cables, bag, mouse etc. If the Product fails during normal and proper use within the Warranty Period, ASUS will repair or replace the defective parts of the Product, or the Product itself, with new or reconditioned parts or products that are functionally equivalent or superior to those originally supplied. This Warranty applies only if the Product was newly manufactured on the Date of Purchase and not sold as used, refurbished or manufacturing seconds. Please keep the original purchase invoice and this warranty card for future service request. This Warranty does not include failure caused by improper installation, operation, cleaning or maintenance, accident, damage, misuse, abuse, non-ASUS modifications to the product, any software programs, normal wear and tear or any other event, act, default or omission outside ASUS’ control. For further details, see section 6 of this Warranty Card. All components that an ASUS Service Centre repaired or replaced will be under warranty for three months or for the remainder of the warranty period, whichever is applicable. The Repair Centre may recover the originally configured operation system bundled with the Product. ASUS will not restore or transfer any data or software from the Product’s original storage media. If the Product is repaired, all user-generated data may be permanently deleted.

Asus Authorised Service Provider.

https://www.asus.com/lk/support/Service-Center/Sri%20Lanka

RMA Policy.

For RMA cases, Customer need to contact ASUS authorized service provider.

Please keep the original purchase invoice and this warranty card for service request.

Carry-in warranty: End users are requested to carry in individually to service centre for the local warranty.

Warranty cover under start of manufacturing date. ASUS reserves the right for any normal and abnormal warranty claims.

Data Back-up & Data Handling:

1. The customer shall be responsible for saving or backing up any data contained on the storage device(s) of the product that the customer submits for service (‘Customer Unit’). ASUS or ASUS Authorized Service Provider (‘ASUS ASP’) will not be responsible for any loss of data, misuse of data, direct, special, incidental, consequential, exemplary damages, loss of profit, or any other accident that may occur and which is beyond the control of ASUS/ASUS ASP. We also respect the right of the customer to retain data storage devices due to private concern. However, in the event, the ASUS ASP upon initial inspection, is of the opinion that the problem may be due to such storage devices, the ASUS ASP may require the customer to also submit the storage devices for further inspection. In such cases, the customer would have to back up the data on such storage devices and handover the clean device to the ASUS ASP. ASUS/ASUS ASP shall in no circumstances and at no point in time, be liable for customer's data or information during repair process.

CID (Customer Induced Damage) / OOW (Out of the warranty):

https://www.asus.com/support/Article/568/

2. ASUS service does not cover any damage or failure caused by neglect, improper use, water or fire damage, electrical disturbances, during transportation by customer, work or modification by people other than ASUS ASP, direct or indirect, special, incidental, consequential, punitive or exemplary damages. Any non-ASUS accessories to peripherals should be removed before returning the product for service.

3. The customer agrees to pay for the diagnosis, parts, software setting, labor and transportation charges for any CID (Customer Induced Damage) / OOW (Out of the warranty). Service carried out by ASUS ASP. In such cases, the customer will be given a quotation for such service. The customer shall within 3 days of being given the quotation convey his/her acceptance and upon signing the formal acceptance, the ASUS ASP shall commence the service work. For clarity, in the event the customer does not communicate his/her acceptance with 3 days, it shall be deemed rejection of the quotation and ASUS ASP shall not commence the service. In such an event, a diagnosis and return shipping charge remains payable by the customer before the Customer Unit is released back to customer.

4. The warranty period of replacement parts is 90 days from purchased date. If the same parts have a recurring failure within the warranty period, ASUS will replace the defective parts without any additional charge unless it has been damaged or rendered defective as a result of accident, misuse, abuse, or operation out of the recommended environment criteria. If the parts have been damaged or rendered defective as a result of accident, misuse, abuse, or operation out of the recommended environment criteria the additional charges shall be borne by the customer, which shall be communicated as per clause no.7 mention above.

5. Payment for repair will be cash or credit card only. Please ask invoice for repair services.

Return of Customer Unit:

6. Upon completion of the repair, the ASUS ASP shall communicate to the customer (either orally or in writing) the availability of the Customer Unit for pick up.

7. The Customer Unit will be returned to the bearer of a customer original copy of this service form. The customer hereby releases ASUS/ASUS ASP of all responsibility if the Customer Unit is released in this manner. Alternatively, ASUS ASP may release the product to anyone claiming to act on behalf of the customer if he or she presents a valid photo ID document and an authority letter from the customer, which will be photocopied, and sign a declaration form. ASUS ASP reserves the right to refuse to release the Customer Unit if adequate identification cannot be presented or if the declaration is non-signed.

8. If this service form is lost, it is the customer’s responsibility to contact the ASUS ASP immediately to report the loss. ASUS or ASUS ASP is in no way responsible if the loss of this sheet leads to the loss/misplacement of the Customer Unit.

9. Customer should check the physical condition of the Customer Unit while collecting the Customer Unit from ASUS ASP. ASUS will not entertain any claims once the Customer Unit is taken back by the customer and later claim for physical damage occurred.

General:

10. Setup for software bundled with the ASUS product is included in the support services. Other software (third party products, unauthorized software) is not covered under these Service Terms and Conditions.

11. The repair turnaround time (TAT) shall be communicated to the customer at the time of submission of the Customer Unit with the ASUS ASP. The TAT is measured from the date ASUS receives the product up to the date ASUS finishes the repair. The customer understands that the ASUS ASP shall try its best to meet the TAT however; there may be circumstances (beyond the control of ASUS/ASUS ASP where it would not be possible to meet the TAT. In such case, the ASUS ASP will communicate the delay to the customer and the revised date on which the service will be completed (‘Revised TAT’) shall be communicated.

12. Any escalations /suggestions can be registered at http://vip.asus.com/eservice/cus_suggest.aspx  

13. ASUS provide(s) a certainty repair schedule for customer reference purposes. ASUS does not guarantee the accuracy of the repair schedule in the event the delay is caused due to any logistical delays beyond the control of ASUS, in getting the spare parts etc.

14. The service form is based on initial inspection/reported problems. Actual problems are subject to further physical verification & diagnosis and if a case of internal damages/CID is found the same shall be communicated separately to customer and if required a Revised TAT shall be agreed upon.

15. The Customer must provide correct and consistent information on this ASUS Service Form. Any abnormal issues (for example, virus attack, stolen, crime) related to, or misuse of, the Customer Unit must be reported in writing at the time of requesting service and submitting the Customer Unit with ASUS ASP.

16. These Service Terms & Conditions shall be read along with the warranty terms and conditions as given to the customer along with the unit. In case of any inconsistencies between the two with regard to the services provided hereunder, these Service Terms & Conditions should prevail.

17. No repair will be authorized before service form has been signed by the client and verified by ASUS.

18. To protect minor (child) privacy, we will not collect information of the minor (child). We suggest the parent or legal guardian to request for product repair services and available on the time of services.

LCD Monitors Warranty Policy:

https://www.asus.com/support/Warranty/13/24/0/19/SqSPAYIsfecjo9GX/

ASUS LCD Monitor Bright/Dark Dot Warranty Table：

Applied Models: PA Series & HA Series

Applied Models: Non-ZBD Models

1. A Pixel consists of sub-pixels: one red, one green and one blue dot. A bright dot is a sub-pixel that is always on under Black pattern. A dark dot is a sub-pixel that is always off under any pattern.
2. Micro Dot, less than or equal to 1/2 dot, is excluded in the warranty
3. Non-ZBD/ZBD warranty models may vary from different regions.

Warning:

1. Warranty period may differ regionally, please check with your purchase Site.
 

International Warranty and Support:

https://www.asus.com/support/images/upload/file/20200821181904885_STR1943_NB_International%20warranty%20country%20cover%20list_0811_English.pdf 

• This Warranty applies in the country of purchase. Additionally this Warranty entitles You during the Warranty Period to international ASUS warranty service in Europe, North America (USA, Canada and Mexico), Asia, Republic of South Africa and Australia/Oceania, subject to the following additional restrictions:
• Service procedures and Turnaround time may vary by country.
• Some service and/or spare parts may not be available in all countries.
• Localized spare parts (such as keyboard/ keymats) may be replaced with the version available in the country where the repair is requested.
• Some countries may have fees and restrictions that apply at the time of service.
• Certain countries may require additional documentation, such as proof of purchase or proof of proper importation, prior to performing International Warranty and Support.
• To enjoy comprehensive international warranty service, visit ASUS Service Centre website at http://www.asus.com/support/contact-ASUS  for detailed locations.
• ASUS reserves the right to interpret the provisions in this ASUS Warranty Information. The information in this warranty card may change without prior notice. Please visit the ASUS Support site at http://www.asus.com/support for current and complete ASUS warranty information.

Exclusions from this Limited Warranty Service

Asus does not guarantee uninterrupted or error-free operation of this product. Any technical or other support provided for the product under warranty, such as assistance via telephone with "how-to" questions and those regarding product setup and information, being provided without warranties of any kind. The warranty only covers failures or malfunctions occurred in normal use conditions during the warranty period, as well as for any material or workmanship defect. The warranty will not apply if:

a. Damage caused to this Product(s) by you or any non-authorized third party.

b. the serial number has been altered, cancelled or removed;

c. the damage is caused by accident, natural disaster, intentional or accidental misuse, abuse, neglect or improper maintenance, or the abnormal use conditions;

d. the damage is caused by an external electrical fault or any accident;

e. the damage from use outside of the operation or storage parameters or environment detailed in the User's Manual;

f. the damage is caused from the using of parts not manufactured or sold by ASUSTeK.

g. damage is caused from third party software or from virus(es);

h. the software loss or data loss that may occur during repair or replacement.

Returning a Product to your Purchase Site or an Asus Authorized Service Provider during the warranty period does not automatically mean that it will be repaired free of charge. Upon receiving your product, the Service Centre reserves the right to check the validity of your warranty and your request for warranty service.

Neither Asus, Asus Authorized Service Provider, nor your reseller are responsible for any of your confidential, proprietary or personal information contained in the product which you return to Asus , Asus Service Centre or Asus Authorized Service Provider for any reason. You should remove all such information from the product prior to its return.

Asus or Asus Authorized Service Provider is not responsible for damage or loss of any personal data, programs, or removable storage media. Asus is not responsible for the restoration or reinstallation of any data or programs other than software installed by Asus when the product was manufactured.

Before contacting ASUS:

• Back up all your personal data and remove any confidential, proprietary information on the hard drive. ASUS will not be responsible for any loss of your own programs, data or information.​
• If you received an error message, write it down with the fault description and include it with the product.​
• Retrieve the following information from your ASUS product: operating system version, BIOS version, and notify if you have made any recent hardware or software changes.​
• Ensure you have the following information readily available: your ASUS product’s model name, serial number, sales invoice/receipt with date of purchase and warranty card. You will be required to provide proof of purchase before warranty service can be performed.​

Make sure you are in front of your ASUS product and have your product turned on (if possible) when you call to perform troubleshooting procedures.​When preparing your product for shipment to ASUS, you will need to observe the following

• ASUS recommends that the product be returned in its original packaging. The original packaging will provide better protection for your product during transit. Warranty may be voided if the product is damaged due to improper packaging. Original packaging may not be retuned once service is completed.​
• Please do not send in anything but the product itself unless specially requested by ASUS. Any other items and accessories included in the package received by ASUS will be treated as packaging material, and may not be returned.​

Please note: if your product is received packed in anything other than its original packaging, ASUS’ Service Site may charge you for appropriate anti-shock packaging when your product is returned.

****ASUS reserves the rights for any normal and abnormal warranty claims.